Waste Disposal Lambeth Privacy Policy

This Privacy Policy explains how Waste Disposal Lambeth collects, uses, stores, and protects personal data of its customers and prospective customers in the Lambeth area. It also sets out your rights under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Waste Disposal Lambeth customers and users of our services in the Lambeth area, including individuals, households, landlords, tenants, and business customers who contact us, request quotations, make bookings, or use any of our waste collection and disposal services.

Data controller details

Waste Disposal Lambeth is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means by which your personal data is processed and are responsible for ensuring that such processing is carried out in accordance with data protection laws.

If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our main customer communications, invoices, or booking confirmations.

Categories of personal data we collect

We only collect personal data that is relevant to delivering and managing our waste disposal services in Lambeth. Depending on your interactions with us, we may collect and process the following categories of data:

Identification and contact information, such as your name, address in Lambeth or surrounding areas, telephone number, mobile number, and email address.

Service and booking details, including the type of waste service requested, collection dates and times, access instructions, service preferences, and notes relating to your property or business to enable safe and efficient collection.

Account and transaction information, such as customer reference numbers, payment status, invoices, billing address, payment method details processed through our payment service providers, and records of refunds or disputes.

Communication records, including emails, telephone call notes, messages, and complaints or feedback that you send to us.

Technical and usage data where relevant, such as your device type, basic log information, and interaction with our online booking or enquiry forms, where this is necessary to provide or improve our services.

We do not intentionally collect special category data, such as health data or information about your political opinions or religion. Please do not provide such information to us unless it is strictly necessary, for example, to ensure the safety of our staff when accessing your property.

How we collect your personal data

We collect personal data directly from you when you contact us by telephone, email, online forms, or in person to request a quote, arrange a collection, or ask for information about our services.

We may also receive personal data from third parties where this is necessary for us to deliver our services, for example, from letting agents, property managers, or businesses who provide your details so that we can arrange waste disposal at a particular premises.

In some cases, we may collect data automatically when you use our website or digital tools, including basic technical data needed to deliver the service and maintain security.

Lawful basis for processing

We rely on the following lawful bases under data protection law to process your personal data:

Performance of a contract: We process your personal data when it is necessary to enter into or perform a contract with you, such as when you book a waste collection or request an ongoing service agreement.

Legal obligation: In some cases, we are required to process and retain certain information to comply with legal and regulatory requirements, including tax, accounting, and waste management regulations.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. These interests can include ensuring the security of our staff and vehicles, improving our services, managing our business operations, and handling customer queries and complaints.

Consent: In limited circumstances, we may rely on your explicit consent to process your data, for example, to send certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw your consent at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide waste collection and disposal services in the Lambeth area, including handling bookings, collections, and follow-up arrangements.

To manage customer accounts, issue invoices, process payments through our payment processors, and handle refunds where applicable.

To communicate with you regarding your bookings, service updates, schedule changes, and any issues that may affect your waste collection.

To respond to your queries, concerns, and complaints, and to improve the quality and safety of our services.

To maintain internal records, audits, and accounting information necessary for our business operations and for compliance with legal requirements.

To protect our staff, vehicles, and property, and to prevent or detect fraud, misuse, or other unlawful activities.

Data retention and storage

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by law.

Customer account and transaction records are typically kept for the period necessary to administer your contract and for a further period required by tax and accounting laws. Communication records related to bookings or complaints may be kept for a reasonable period to enable us to handle any follow-up queries or disputes.

When personal data is no longer required, we securely delete, anonymise, or destroy it in accordance with our retention procedures. We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Use of processors and third parties

We may engage third party service providers to process personal data on our behalf. These processors only act on our instructions and are contractually required to protect your personal data.

Typical categories of processors include payment processing providers, accounting and invoicing support, IT hosting and maintenance services, customer support tools, and professional advisors such as auditors or legal consultants.

Where we share data with processors, we ensure that appropriate data processing agreements are in place and that your personal data is handled securely and lawfully. We do not sell your personal data to third parties.

In some cases, we may need to share personal data with authorities or regulators if we are required to do so by law, regulation, or court order.

International transfers

Where personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your data to a standard essentially equivalent to UK data protection law.

Your data protection rights

As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:

Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how it is used.

Right to rectification: You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer needed for the purpose for which it was collected and we are not required to retain it by law.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we are investigating a concern about the accuracy of the data.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may be entitled to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data when we rely on legitimate interests as our lawful basis, including any direct marketing activities.

Right to withdraw consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You can exercise these rights by contacting us using our usual customer contact details. We may need to verify your identity before responding to your request.

Right to complain

If you are unhappy with how we handle your personal data, please contact us so that we can try to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner in the United Kingdom, who is the supervisory authority for data protection matters.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. When we make significant changes, we will take reasonable steps to inform our customers. The latest version of this Privacy Policy will always apply to the personal data we hold and process about you.