Accessibility for Waste Disposal Services in Lambeth

This accessibility statement explains how the Waste Disposal Lambeth online information and services are designed to be usable by as many people as possible. We want everyone to be able to find and use information about waste disposal, rubbish collections, recycling and related services in the Lambeth area, regardless of technology, location or ability.

Our aim is to provide a positive and inclusive experience so that residents, businesses and visitors can access waste disposal information independently and confidently. This statement covers our main public-facing website and any associated pages used to provide waste and recycling guidance across Lambeth.

Our commitment to accessibility standards

We are working to meet the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines set out how to make web content more accessible for disabled people, including people with visual, hearing, cognitive and motor impairments. Following WCAG 2.1 AA also improves usability for all users, including people using mobile devices or slower internet connections in Lambeth.

As we improve our online waste disposal services, we aim to build accessibility into new features from the start and review existing content to bring it as close as possible to WCAG 2.1 AA compliance.

How the site supports screen readers

The Waste Disposal Lambeth online content is designed to work with screen readers and other assistive technologies. We aim to use clear, consistent headings, meaningful link text and descriptive page titles so that users can navigate quickly to the information they need, such as collection days, bulky waste services and recycling guidance.

Where images are used, we aim to provide alternative text that explains their purpose. Decorative images are marked so that screen readers can skip them, helping users move through the page efficiently.

Keyboard navigation and focus

Our website is designed so that key tasks and information can be accessed without a mouse. Users should be able to move through menus, forms and content using only a keyboard, typically via the Tab, Shift plus Tab, Enter and arrow keys.

We work to maintain a clear visible focus indicator, so it is always clear which part of the page is selected. This helps users who rely on keyboard navigation to interact with forms, select services and complete online requests related to waste disposal in Lambeth.

Text, layout and readability

We aim to use simple, plain language for waste disposal information to make it easier to understand. Content is structured with headings and paragraphs so that users can skim or scan pages quickly. Where possible, we avoid large blocks of text and keep sentences concise.

The layout is designed to be responsive, so pages can be viewed on different devices and screen sizes. Users should be able to zoom in using their browser without losing access to content or functionality.

Ongoing improvements

We know that accessibility is an ongoing process. We regularly review pages, especially high-demand areas such as collection schedules, recycling instructions and service updates, to identify where accessibility can be further improved. Feedback from people who use assistive technologies in Lambeth is an important part of this process.

Contact us about accessibility

If you experience any difficulty using the Waste Disposal Lambeth online services, or if you need information in a different format, you can contact us. We can discuss options such as large print, easy read, audio description or alternative digital formats, where reasonable.

To request an accessible format or report an accessibility problem, please contact our accessibility team and explain which page or service you are using, what went wrong and what device or software you are using. We will review your request and aim to respond within a reasonable timeframe, explaining any actions we plan to take.

Accessibility feedback and complaints

We welcome comments on how to make waste disposal information in Lambeth more accessible. If you are unhappy with our response to an accessibility request, you can raise this as a complaint through our standard complaints process. This helps us learn and improve our services for everyone who relies on accessible waste disposal information in Lambeth.